Returns & Exchanges
At LiveFresh, we prioritize the quality and freshness of our products; if your order arrives damaged or items are missing, we offer a hassle-free resolution within 24 hours of delivery. Due to the perishable nature of our food items, we cannot accept physical returns, but we are committed to making it right through replacements or store credit.
Document the Issue
Take clear photos of the damaged items or the packaging as soon as your delivery arrives to help us process your claim.
Contact Support
Email our Freshness Team at [email protected] within 24 hours of receipt, including your order number and the photos taken.
Review Process
Our quality control team will review your request within one business day to verify the issue and approve your resolution.
Resolution Delivery
Once approved, we will immediately issue a full refund to your original payment method or dispatch a fresh replacement at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing